How to connect Tracenudges with LiveChat?

This guide will walk you through:

Capturing Chat Activities: Connect LiveChat with Tracenudges using a webhook to fetch real-time chat engagement and lead data.

Add Webhook Integration to Connect LiveChat

Step 1: Get the Webhook URL from Tracenudges

Go to Tracenudges > Integrations.

Search for LiveChat and click on the Integrate button inside the integration box.

Enter a Connection Name.

Click on the Create button.

Tracenudges will generate a Webhook URL. Click the Copy button.

Step 2: Configure Webhook in LiveChat

Navigate to Settings > Integrations > Webhooks.

Click on the + Add a webhook button.

Event: Select chat start (or whichever event you wish to track, such as "chat ended" or "queued visitor").

Data Type: Check the box for visitor to capture user details.

Target URL: Paste the Webhook URL you copied from Tracenudges in Step 1.

Click on the Add a webhook button to save.

Historical Data:
Once connected, Tracenudges will start receiving real-time data from your LiveChat interactions.

Done.

Please test by starting a new chat on your website and visiting the Tracenudges – Dashboard Data page. Here, you can see all the captured/received data with its source name.

Note:
Make sure you select this integration as the data source for the nudges (Customize Nudges > Data-source > Select this integration).

Important:
After making changes, check your nudges in a private/incognito browser window to avoid cache issues.

Need Help?
Explore our Troubleshooting Guide or contact our live chat support from your Tracenudges account. We’re here to assist you promptly.

How to connect with LiveChat

How to connect Tracenudges with LiveChat?#

Add Webhook Integration to Connect LiveChat#

Step 1: Get the Webhook URL from Tracenudges#

Step 2: Configure Webhook in LiveChat#

How to connect Tracenudges with LiveChat?

Add Webhook Integration to Connect LiveChat

Step 1: Get the Webhook URL from Tracenudges

Step 2: Configure Webhook in LiveChat