How to connect Tracenudges with Zonka Feedback?

This guide will walk you through:

Capturing Customer Feedback: Connect Zonka Feedback with Tracenudges using a webhook to fetch real-time reviews, ratings, and testimonial data.

Add Webhook Integration to Connect Zonka Feedback

Step 1: Get the Webhook URL from Tracenudges

Go to Tracenudges > Integrations.

Search for Zonka Feedback and click on the Integrate button inside the integration box.

Enter a Connection Name (e.g., "Zonka Survey Reviews").

Click on the Create button.

Tracenudges will generate a Webhook URL. Click the Copy button.

Step 2: Configure Webhook in Zonka Feedback

Navigate to the Setup tab (often represented by a gear icon).

Click on Integrations in the left sidebar.

Select the Webhooks tab.

Click on the Add Webhook button.

Fill in the webhook details:

Name: Enter a name for the webhook (e.g., "Tracenudges").

Event: Select Response Added (or the specific event you want to track).

Target URL: Paste the Webhook URL you copied from Tracenudges in Step 1.

Survey: Select the specific survey you want to pull data from.

JSON Format: Important: Check the box for Simplified JSON. This ensures the data is sent in a format Tracenudges can easily read.

Click on the Add (or Create) button.

Historical Data:
Once the integration is active, Tracenudges will start receiving real-time data from your feedback forms.

Done.

Please test by submitting a new response to your Zonka survey and visiting the Tracenudges – Dashboard Data page. Here, you can see all the captured/received data with its source name.

Note:
Make sure you select this integration as the data source for your nudges (Go to Customize Nudges > Data-source and select this integration).

Important:
After making changes, check your nudges in a private/incognito browser window to avoid cache issues.

Need Help?
Explore our Troubleshooting Guide or contact our live chat support from your Tracenudges account. We’re here to assist you promptly.

How to connect with Zonka Feedback

How to connect Tracenudges with Zonka Feedback?#

Add Webhook Integration to Connect Zonka Feedback#

Step 1: Get the Webhook URL from Tracenudges#

Step 2: Configure Webhook in Zonka Feedback#

How to connect Tracenudges with Zonka Feedback?

Add Webhook Integration to Connect Zonka Feedback

Step 1: Get the Webhook URL from Tracenudges

Step 2: Configure Webhook in Zonka Feedback