How to connect Tracenudges with Userback?

This guide will walk you through:

Capturing Feedback Activities: Connect Userback with Tracenudges using a webhook to fetch real-time user feedback, bug reports, and screenshot submissions.

Add Webhook Integration to Connect Userback

Step 1: Get the Webhook URL from Tracenudges

Go to Tracenudges > Integrations.

Search for Userback and click on the Integrate button inside the integration box.

Enter a Connection Name.

Click on the Create button.

Tracenudges will generate a Webhook URL. Click the Copy button.

Step 2: Configure Webhook in Userback

Navigate to the project you want to track.

Click on the Integrations tab.

Locate the Webhook box and click on the Activate button.

Paste the Webhook URL you copied from Tracenudges in Step 1 into the provided field.

Click on the Save button.

Historical Data:
Once connected, Tracenudges will start receiving real-time data from your Userback feedback submissions.

Done.

Please test by submitting new feedback or a bug report in Userback and visiting the Tracenudges – Dashboard Data page. Here, you can see all the captured/received data with its source name.

Note:
Make sure you select this integration as the data source for the nudges (Customize Nudges > Data-source > Select this integration).

Important:
After making changes, check your nudges in a private/incognito browser window to avoid cache issues.

Need Help?
Explore our Troubleshooting Guide or contact our live chat support from your Tracenudges account. We’re here to assist you promptly.

How to connect with Userback

How to connect Tracenudges with Userback?#

Add Webhook Integration to Connect Userback#

Step 1: Get the Webhook URL from Tracenudges#

Step 2: Configure Webhook in Userback#

How to connect Tracenudges with Userback?

Add Webhook Integration to Connect Userback

Step 1: Get the Webhook URL from Tracenudges

Step 2: Configure Webhook in Userback